Truekinds Bicycle Delivery Details

Please note – Delivery is currently available to the UK only.

What are the delivery costs?

Full delivery is free for Uk orders

Please refer to the table below for detailed pricing information for the regions that we cover.

Shipping fee:

Free shipping on all order.

Delivery Time= Handling time +Transit Time:

Handling time: 0-1 (Mon – Fri) Days

Transit time: 1 -3 (Mon – Fri) Days

Order cut off Time: 5:00 PM  GMT) Greenwich Mean Time (London)

Which shipping carriers do you use to ship?

What guarantees do you provide?

Thanks to the Distance Selling Regulations you can buy in confidence knowing that you have the same if not better guarantees than if you were to purchase from a retail store. For example, you have the right to cancel your order within 14 days, starting from the day after you receive the goods.

All products are sourced from official UK importers and covered by manufacturer’s warranty. If you do need to send items back to us please make sure that you retain proof of postage in the event that it is needed.

Please note; item/s must be returned in the original packaging, unused, unopened and in a resaleable condition within 14-days of notification to cancel.

When will my order arrive?

We always aim to despatch your goods within 24 hours of receipt of your order. If due to availability this is not possible, we will contact you to keep you informed.

How will my cycle purchase arrive?

We pride ourselves on going that extra step to ensure you will be satisfied with your cycle, which is why Truekinds Bikes have boxes tailor-made.

I am not happy with a product/service. How do I make a complaint?

We pride ourselves on customer satisfaction and will try to rectify any problems you may have. You can email us directly at info@fashaza.shop or write to us at

Tracking Information:

We also provide tracking numbers for all orders. Once your order has been shipped, we will provide you with a tracking number that you can use to track the progress of your package. You will receive this tracking number via email.

We understand the importance of knowing the status of your order, and we strive to provide you with transparent and reliable tracking information. If you have any questions or need assistance with tracking your order, please don’t hesitate to contact our customer support team. We’re here to help!.

Change of Address:

If your item hasn’t yet been shipped, you may change your delivery address by emailing customer support info@fashaza.shop. Please note that we are not obligated to ensure changes to the delivery address after the item has been delivered.

If you have any questions or require further assistance regarding the shipping policy, please do not hesitate to contact our customer support team.

Quick Contact

01865 246615

info@fashaza.shop

205 Cowley Road

Oxford

OX4 1XA